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Frequently Asked Questions

Find information and answers to some of our most frequently asked questions.

Location Information

Where are you located?

We are located at 17912 Mack Avenue in Grosse Pointe, Michigan 48230.

On the corner of Washington and Mack. Across the street from the Ray Lathem car dealership.

Google Map

What are your hours of operation?

Sunday: Closed
Monday: 12:00 pm – 5:00 pm
Tuesday: 9:00 am – 7:00 pm
Wednesday: 9:00 am – 8:00 pm
Thursday: 9:00 am – 7:00 pm
Friday: 9:00 am – 5:00 pm
Saturday: 9:00 am – 4:00 pm

We are closed on all major holidays.

What's the parking situation?

In Grosse Pointe there is metered parking – be sure to have change available.

You can also use the city’s mobile app:

Passport Parking App for – Apple iOS

Passport Parking App for – Android

There are a few single spaces in and around the salon, and down the alley there is a large parking lot.

Parking outside our backdoor is restricted for employees only.

I need assistance getting into the salon. Can someone help / greet me?

Absolutely, yes! Call us when you arrive and we will send someone out to escort you in in the event you’re feeling unsteady. No one wants anyone to fall especially if it’s wet or snowy.

Salon Etiquette

Do I need an appointment?

Yes, for the most part, BUT call us.

All of our stylists organize their schedules based on appointments and services performed, but you are always welcome to call us to see if one our stylists has an opening. You never know!

What should I do if I know I am going to run late?

Please call our salon if you are running late for your appointment. Our receptionist will check with your hair stylist to ensure you will still be able to receive your desired services or discuss options if changes need to be made to accommodate you properly.

What is your cancellation policy?

We understand that unexpected circumstances arise, and are happy to accommodate your needs. As a courtesy to our stylists and other guests, please call our salon if you need to reschedule your appointment.

Some of our stylists have cancelation fees as determined per stylist. Fees might be applicable if appointment is canceled less than 24 hours of the scheduled appointment.

When calling salon, there is an option to call your stylist directly, or visit the Collab Staff page and find out how to contact your stylist directly.

Can I bring my child to my appointment?

Yes, but we ask that you watch your child closely during your appointment.

There are many dangers in a salon such as hot water, irons, sharp objects, chemicals, etc.

I have a hair / makeup emergency. Can I get immediate service?

Call us.

We’ll do our best to address your situation and talk to our stylists and see who might available.

My wedding party is getting hair and makeup done at the salon. Can I bring in outside food and drink?

Yes, you can bring in outside food and drink, salon staff will help you set it up in a designated area for your party to enjoy.

Monetary & Payments

How much do your services cost?

Our stylists have their own specialties, and therefore, their own prices.

Please see our members area for our individual stylist’s prices.

Can I tip on my credit card?

Cash is always a nice option for your stylist and it avoids all the fees they will incur using the card reader, but in the event you need to tip on the credit card, that is an option.

What types of payments do you accept?

We accept:

  • Cash
  • All major credit cards including Visa Master Card, Discover, American Express, etc.
  • PayPal
  • Square
  • Venmo

General Questions

Which stylist should I see? Can you recommend one of your stylists?

Absolutely, yes!

All of our stylists are experienced, highly educated and extremely talented. Our stylists specialize in specific services, such as Keratin treatments and hair extensions, and vary in prices.

We recommend speaking to one of our receptionists who can match you with a stylist that will suit your needs depending on your hair and budget.

What if I don’t know what style looks best on me?

Our highly educated stylists offer a thorough consultation to help give you the cut and style you are looking for. They will take into consideration your facial features, styling needs and daily routine to give you the best look for your lifestyle.

Our stylists will be happy to assist you with choosing a style and offer advice on how to maintain your hair after you leave our salon.

Are your stylists insured in case of an accident?

Yes, all of our stylists are licensed and insured to ensure everyone’s safety.

Do you sell hair products?

Yes, Collab offers an array of shampoo / conditioners, styling and grooming products for clients to keep their hair looking pristine.

What does the salon offer, hospitality wise?

Collab Salon has complimentary coffee, tea, and water available to all of our clients.

Services Questions

How long will my appointment take?

That depends on the service – in general, hair cutting services are 1 hour, color services can range from 2 hours and up.

What product line will be used for my color services?

Our stylists use the products that they are most comfortable and familiar with, so this depends on your stylist.

In general, the products most likely used are by:

  • Schwartzkopf
  • Pulp Riot
  • Redken
Do you offer non-ammonia hair color?

Yes, Collab stylists offer a non ammonia color line that’s less harsh for people with sensitivities.

Should I get color supporting shampoo / conditioner?

We recommend it.

If you want to invest in products that will help keep your hair looking like you just left the salon, your hair will surely thank you for it.

My scalp is sensitive when I get color. What can be done about it?

There are products they can put in the color to help soothe the scalp while getting a color service. If all else fails the good old fashion pink sweet n low packets work in a pinch.

How often should I get my hair colored?

This depends on how fast your hair grows, but generally 4-6 weeks is the common or usual rate.

How long will my highlights last?

Even though our highlights are usually done with permanent color, eventually they will grow out within 5-8 weeks. We recommend having your highlights touched up every 6 weeks.

What does a makeup application come with?

Full face of traditional foundation or airbrush makeup – lashes, eyes, cheeks and lips.

I’m getting a makeup application. How should I prepare?

When getting Makeup applications a clean face is desired however makeup can be easily removed and skin prepping can be done before your service.

We know it can be uncomfortable for some to leave the house without makeup.

Do you offer nail services?

No, Collab salon does not offer nail services.

Do you offer facials / massage?

No, Collab salon does not offer facials / massage services.

COVID-19 Questions

Do I have to wear a mask to my appointment?

In compliance with the Governors orders we may have on masks but as a patron you have the choice to wear a mask or not. Please do what makes you feel comfortable.

Is the salon safe?

Our team has taken every required precaution stated in the Salon Task Force guidelines to keep the salon clean and safe. We have also hired additional cleaning team members whose job is sanitation. However we can not guarantee that you will not come in contact with Covid-19 in the salon. Please do what you feel is comfortable.